Simply browse our collections, add your favorite pieces to the cart, and proceed to checkout. You'll receive an order confirmation email once your payment is successful.

You can request changes or cancellation within 4 hours of placing your order by contacting us at hello@virellahomes.com. Once an order has been packed or shipped, it cannot be modified.

Once your order ships, you'll get a tracking link via email and SMS. You can also check order status anytime from your account dashboard.

Orders are dispatched within 24–48 hours and typically arrive in 4–8 business days depending on your location. Metro cities are usually faster; remote areas may take a little longer.

Yes — all prepaid orders above Rs. 899 qualify for free shipping. Orders below that amount have a flat Rs. 79 shipping fee.

Currently we only ship within India. International shipping is in the works — follow us on Instagram for updates.

We offer a 7-day hassle-free return window from the date of delivery, provided the item is unused, undamaged, and in its original packaging.

Email us at hello@virellahomes.com with your order number and reason for return. Our team will guide you through pickup and processing within 24 hours.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

We accept all major credit/debit cards, UPI, net banking, popular wallets, and Cash on Delivery (COD) on eligible orders.

Absolutely. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your card details.

Many of our pieces are handcrafted by skilled artisans, so slight variations in texture or finish are natural and add to each piece's character.

Care instructions vary by material and are listed on each product page. As a general rule, we recommend gentle hand cleaning and avoiding harsh chemicals.